At our online store, we are committed to providing an enjoyable and satisfying shopping experience for all our customers. If you are not satisfied with the product you purchased, we offer a clear return and exchange policy to ensure your comfort. Please read this policy carefully to understand your rights and responsibilities regarding returns and exchanges. If you have any questions, do not hesitate to contact our customer service team.
1. Exchange Conditions
Customers can exchange a product within 3 days of receiving it if they are not satisfied, provided the product is in its original condition, with the original packaging and invoice.
The product must be unused and undamaged due to misuse.
A clear reason for the exchange request must be provided, and the product will be inspected by our specialized team before approval.
Customized products or those purchased at significant discounts cannot be exchanged.
2. Exchange Process
The customer must contact the customer service team within 48 hours of receiving the product to register the exchange request.
The product must be returned with the original invoice.
The product will be inspected upon receipt, and if it meets the stated conditions, the exchange or refund will be processed according to the customer’s preference.
In case of an exchange, the new product will be shipped, and the old product will be returned in the same shipping process, with the customer bearing the full shipping cost.
3. Additional Fees
The customer bears the shipping costs for returning or exchanging the product. In the case of an exchange, the customer must pay the shipping fees for the replacement product.
No additional fees will be charged for exchanging the same product.
If the request is rejected or does not meet the specified conditions, the product will be returned to the customer at their own expense.
4. Non-Exchangeable Products
Products showing clear signs of use or damage due to misuse by the customer cannot be exchanged.
Products without the original invoice or those personally modified cannot be exchanged.
Products purchased at discounted prices or customized at the customer’s request cannot be exchanged or returned.
5. Processing Time
Exchange requests are usually processed within 5-7 business days from the date the product is received.
The customer will be informed via email or phone once the exchange or refund process is completed.
If the product does not meet the specified conditions, it will be returned to the customer as soon as possible.
6. Damaged or Incorrect Products
The customer must inspect the product upon receipt and ensure its condition before confirming the receipt.
Once receipt is confirmed, the company disclaims any responsibility for any damage or error in the product.
7. Customer Rights Protection
We are committed to ensuring that the return and exchange policy is clear and fair to all customers. We believe every customer has the right to receive the product they want in the best condition.
If there is any problem with the process or the customer is not satisfied with how we handled the situation, they can always contact our customer service team, and we will address the issue with complete transparency and professionalism.
We strive to provide the best possible service to our customers. If you have any inquiries or questions regarding the return and exchange policy, do not hesitate to contact our customer service team. We are here to ensure your complete satisfaction and look forward to providing you with an enjoyable and safe shopping experience.