At our online store, we strive to provide fast and reliable shipping services to ensure your products reach your doorstep as quickly as possible. This section provides all the details related to our shipping and delivery policy, including shipping costs, estimated delivery time, and the areas we cover. Please read this policy carefully to fully understand the shipping process.
- Shipping Costs
- The shipping cost for each order is 130 EGP, regardless of the size or quantity of the product. This fee includes shipping to most major areas.
- Delivery Time
- We aim to deliver your orders as quickly as possible. Orders are delivered to main areas within 2-3 business days.
- For remote areas or during public holidays, delivery may take longer. In such cases, the customer will be informed of the expected delivery date.
- Please keep this in mind when completing your purchase to ensure you are aware of your order’s expected delivery time.
- Covered Areas
- We provide shipping services to most areas in Egypt. If you are in a remote or uncovered area, you can contact our customer service team to check the possibility of delivering your order to your location.
- If your area is not currently covered by our shipping service, we continue to expand our delivery range, and you can follow the latest updates on our website.
- Shipping Delays
- In some cases, unexpected delays may occur due to circumstances beyond our control, such as weather conditions, natural disasters, or public health crises.
- If there is a delay that exceeds the specified delivery time, please contact our customer service team for updates on your order status.
- We assure you that we do our best to minimize any delays, but we are not responsible for unexpected circumstances that may affect shipping.
- International Shipping
- Currently, we only offer shipping services within Egypt. If international shipping becomes available in the future, this policy will be updated, and customers will be notified.
- If you would like to learn more about our future international shipping plans, please follow updates on our website or contact our customer service team for more information.
- Packaging Policy
- We take great care in packaging our products to ensure they arrive in excellent condition. Strong and secure packaging materials are used to protect the products during the shipping process.
- If you receive a damaged product due to shipping, you can contact our customer service team to file a complaint and receive appropriate support in accordance with our return and exchange policy.
- Customer Responsibility
- The customer is responsible for providing the correct and accurate shipping address during the purchase process. Providing incorrect or incomplete shipping information may result in a delay or failure in product delivery.
- If the customer fails to receive the product on time due to an address error or absence at the delivery location, the customer will be responsible for rescheduling the delivery at their own expense.
We at our online store are committed to providing the best possible shipping experience for all our customers. If you have any questions or issues related to the shipping process, do not hesitate to contact our customer service team at any time. We are here to ensure your comfort and the safe delivery of your orders.